Hire IT Support Specialists in Latin America

Fill out the form, then book your intake call on the next page. On the call, you describe the ticket tiers, ITSM and identity tools, Windows and Mac fleet, required US hours, seniority and budget. Each candidate passes four screening stages, including a B2-or-higher CEFR English assessment and a role-specific technical work sample, and you interview your first candidates within 3 business days of the intake call and choose your hire.

A senior IT support specialist who takes Tier 3 escalations in Latin America costs 40 to 60 percent less than a US hire, and a mid-level specialist who works Tier 2 tickets costs 50 to 70 percent less. A direct hire placement carries a one-time fee, and nearshore staff augmentation runs on a fixed monthly fee that covers employment, payroll, benefits, compliance and monthly invoicing. NBS quotes its fee on the intake call.

Nearshore suits US teams whose IT support specialists must fix problems on the same workday the employees report them. All 12 NBS countries sit within 2 hours of US Eastern time, while India runs about 9.5 to 10.5 hours ahead, the Philippines runs about 12 to 13 hours ahead and Eastern Europe runs about 7 hours ahead. A nearshore specialist can join your engineers for a morning Okta or Intune rollout and clear the resulting login and device tickets before your US staff log off.

A nearshore IT support specialist works from Latin America during your US business hours and joins your team's ticket queue and chat channels. The specialist can troubleshoot a VPN connection, reset an Okta account and update the help desk ticket during the same support session. NBS recruits for IT support outsourcing in 12 Latin American countries, and all 12 sit within 2 hours of US Eastern time.

You can hire from 12 LatAm countries: Mexico, Costa Rica, El Salvador, Honduras and Nicaragua in North and Central America, and Colombia, Peru, Ecuador, Chile, Argentina, Brazil and Uruguay in South America. NBS has local recruiters in each, and each country has a hiring guide on this site.

Yes, NBS offers nearshore staff augmentation for a fixed monthly fee and Employer of Record coverage in all 12 markets. It also offers direct hire placements with a one-time fee and Recruitment as a Service for high-volume hiring teams.

The typical salary for a mid-level IT support specialist in Latin America is $2,000 to $2,725 a month. Junior specialists earn $1,280 to $1,920 a month, and senior specialists earn $3,280 to $4,510 a month. NBS quotes its fee on the intake call.

Interview your first candidates within 3 business days of the intake call.

Yes, IT support specialists work US hours. All 12 countries sit within 2 hours of US Eastern time all year.

Mexico City and Central America (Costa Rica, El Salvador, Honduras and Nicaragua) run 2 hours behind US Eastern during US daylight time and 1 hour behind the rest of the year. Colombia, Peru and Ecuador run 1 hour behind during US daylight time and level with US Eastern the rest of the year.

Argentina, Uruguay and Brazil (Brasília time) run 1 hour ahead during US daylight time and 2 hours ahead the rest of the year. Mainland Chile also changes its clocks: it runs level with US Eastern from early April to early September, 1 hour ahead in the weeks around that, and 2 hours ahead from early November to mid-March.

Yes. NBS places front-line and Tier 2 support engineers for technical support teams from 12 countries in Latin America, and each one passes a B2-or-higher CEFR English assessment and a role-specific technical work sample before you meet them. Their working day overlaps your US time zone, and NBS replaces a hire at no charge within 90 days if the hire doesn't work out.

Yes, NBS recruits the IT support specialists who work your front-line and Tier 2 queues in Zendesk, Freshdesk or Jira Service Management during US business hours, and they join your staff while your company runs the help desk. You can bring them on through direct hire placements, nearshore staff augmentation, Recruitment as a Service for high-volume hiring or Employer of Record coverage.

NBS helps you handle local labor law compliance and payroll. As Employer of Record for nearshore staff augmentation, NBS covers employment, payroll, benefits, compliance and monthly invoicing. Employer of Record coverage spans all 12 markets.

NBS replaces your hire free within 90 days if the hire does not work out, and the replacement rate is under 2 percent. A dedicated account manager manages the relationship, and NBS checks in at 30, 60, and 90 days.