Job Title: Account Manager – US Freight Brokerage
Location: Remote – Latin America Preferred
Type of Contract: Full-Time | Remote
Salary Range: $2,500–$3,500 USD/month + approximately $500 bonus
Language Requirements: Excellent English – near-fluent communication required
Our client is seeking a skilled Account Manager with 5+ years of US domestic freight brokerage experience to manage customer accounts, daily transportation operations, and carrier relationships. You will play a key role in growing a portfolio of accounts, protecting margins, and ensuring reliable service across the US freight network. Your work will directly impact customer retention, account profitability, and operational performance.
Key Responsibilities
- Own a portfolio of customer accounts as the primary point of contact, managing relationships, expectations, and day-to-day transportation needs.
- Grow existing accounts by identifying new lanes, increased shipment volume, and opportunities to expand services.
- Lead recurring customer account reviews covering service performance, pricing, upcoming needs, and improvement opportunities.
- Direct daily brokerage operations, including carrier booking, load coverage, tracking, exception management, and customer communication.
- Build and maintain strong carrier relationships across assigned lanes while negotiating competitive rates that protect account margins.
- Maintain accurate TMS records, including load entries, statuses, documentation, carrier invoices, and proof of delivery (POD).
- Own account-level KPIs, including on-time pickup/delivery, tender acceptance, margin per load, claims ratio, and invoice accuracy, while proactively addressing risks and escalations.
Must-Have Qualifications
- 5+ years of experience in US domestic logistics, freight brokerage, freight forwarding, or managed transportation, with direct customer/account ownership.
- Proven US domestic spot-market brokerage experience.
- Strong experience managing carrier relationships and negotiating freight rates.
- Hands-on experience with TMS platforms and strong attention to operational and data accuracy.
- Experience using industry platforms such as DAT and Truckstop.
- Excellent spoken and written English; the role requires frequent communication with US customers and carriers by phone and email.
- Ability to work Pacific Time hours with reliable internet and a quiet, professional remote work environment.
Preferred Qualifications
- Experience managing a book of accounts with direct responsibility for revenue and profitability.
- Demonstrated success growing existing customer accounts and expanding shipment volume.
- Experience monitoring and reporting transportation KPIs and developing corrective action plans.
- Experience working within a lean, fast-growing startup environment.
- Leadership experience or the ability to take on additional operational responsibility as the brokerage division scales.
Application Questions
- Do you have US domestic spot-market experience?
- Do you have experience using platforms such as DAT and Truckstop?
- Please provide a brief audio introduction describing your US freight brokerage experience. You may use Vocaroo to record your introduction and share the recording link.